Through such deafening silence...

Without so much as a word of context, here is the note I forwarded this past week to the kind folk at US Air. My intention is to write them one note per week detailing my increasing distemper at their inability to do the simple act we pay them to do. I am hoping I grow more and more angry, that my notes grow more and more weird, and that they never write me back. I'd hope they go out of business, as well, but as they are barely even in business, that seems a bit vindictive.

To whom it may concern,

I'm really unsure how to phrase this, but I'm sufficiently curious to at least try. I am, at present, sitting in my office in Boston, waiting for my girlfriend's flight to arrive at Logan. I do this every Thursday, as she is a consultant and travels frequently. Her firm uses your airline exclusively, and for the last seven weeks of her customer engagement, every single one of her return flights has been at least 30-45 minutes late. Last week and this week averaged one and one half hours. Out of curiosity, why is it that you are unable to limit flight delays to AT LEAST the duration of the flight itself? I've tracked these flights online, and the last two 1:30+ delays were caused by 'baggage handling' and 'cabin servicing'. Seriously? It takes an hour and a half to load the baggage for a 737? If that is true, please let me know, as I am somewhat concerned about you at the moment.

Yours,
Gavin